These Terms & Conditions govern the use of the 3star platform by all registered members in Malaysia. Please read them carefully before registering or using any 3star services. By registering, you agree to comply with all terms set out herein.
We believe in transparency — here are the key points you need to know
Each player is permitted to hold only one active account on 3star. Accounts must be registered under the member's real name and owned by an individual aged 18 or above. Duplicate registrations will result in all associated accounts being suspended.
All deposits and withdrawals are processed through legitimate Malaysian local payment methods — Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay. Player funds are held separately from the company's operating funds.
All 3star bonuses and promotions come with clearly stated rollover requirements. There is no hidden fine print. Rollover conditions, validity periods, and bonus withdrawal limits are explicitly disclosed before you accept any bonus.
All 3star casino games use RNG technology that is independently audited by an accredited third party. Results are entirely random and cannot be manipulated by any party, including 3star itself.
3star provides self-control tools for all members — deposit limits, loss limits, playtime limits, and account breaks. Players showing signs of problem gambling may apply for permanent self-exclusion.
Your personal information is protected by 256-bit SSL encryption. 3star does not sell or share members' personal data with third parties for marketing purposes without your explicit consent.
Have a question about our terms? Reach us through:
support@3star.casinoThis Terms & Conditions document ("Agreement") is a legally binding contract between you ("Member" or "User") and 3star ("Platform", "we", "us"). By registering an account or using any part of the 3star platform, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document.
These Terms & Conditions apply to all services provided by 3star, including Sports Betting (Malaysia Super League football, EPL, badminton, e-sports, and more), Live Casino, slots, virtual sports, the VIP Rewards programme, and all related promotions and bonuses.
Important: If you do not agree with any part of these Terms & Conditions, please do not register or use the 3star platform. Continued use following any terms update will be taken as your acceptance of all changes made.
The 3star platform is strictly available to individuals aged 18 and above. This is an absolute requirement that cannot be waived under any circumstances. 3star reserves the right to request identity verification documents at any time to confirm a member's age. Any account suspected of belonging to an underage individual will be suspended immediately pending investigation, and all account balances may be forfeited.
Each individual is permitted to hold only one active account with 3star. Registering more than one account — whether using different personal details, email addresses, or phone numbers — is a serious violation of these Terms & Conditions and grounds for the immediate closure of all associated accounts and forfeiture of all balances and bonuses.
During registration, you are required to provide accurate, truthful, and complete information. This includes your full name as shown on your ID, an active Malaysian phone number, and a valid email address. 3star reserves the right to request supporting documents such as a copy of your Malaysian ID or driving licence at any time for identity verification (KYC) purposes.
You are solely responsible for keeping your 3star account password secure. Do not share your password with anyone, including family members or friends. 3star will not be liable for any losses resulting from unauthorised access to your account where such access arises from your own negligence in safeguarding your password.
Note: If you suspect that your account has been accessed by an unauthorised party, contact the 3star support team immediately via live chat or email at support@3star.casino for prompt action.
3star accepts deposits via the following local Malaysian payment methods only:
The minimum deposit is RM20 for all payment methods. There is no daily maximum deposit limit for fully verified accounts, subject to your VIP tier limits. All deposits are processed and credited to your 3star account balance within seconds to 5 minutes, depending on the payment method chosen.
Withdrawals may be made to the same payment method used for the deposit, subject to the following conditions:
Withdrawal processing times vary by VIP tier: standard Members 15–30 minutes, Silver VIP 10 minutes, Gold VIP 8 minutes, and Platinum VIP 5 minutes. Withdrawals are processed 24 hours a day, 7 days a week, including Malaysian public holidays.
All funds you deposit into your 3star account belong solely to you and are held in a segregated account that 3star cannot use for operational purposes. You are entitled to withdraw your account balance (less any bonus amounts that have not yet met the wagering requirements) at any time.
3star does not charge any transaction fees for deposits or withdrawals made via any of the local Malaysian payment methods listed above.
All bonuses offered by 3star — including the welcome bonus, weekly cashback, reload bonus, birthday bonus, and VIP Hari Raya bonus — are subject to the rollover requirements stated at the time the bonus is awarded. Rollover requirements mean you must wager the bonus amount (or the bonus plus deposit amount, depending on the specific promotion) a set number of times before any bonus-related winnings can be withdrawn.
As a general guide, the weekly cashback rollover requirements for 3star vary by VIP tier as follows:
Only one active bonus can be linked to your account at any time. If you claim a new bonus before completing the rollover requirements of a previous one, the earlier bonus will expire automatically and any incomplete rollover progress will be forfeited.
3star employs sophisticated detection systems to identify bonus abuse. Conduct considered abuse includes — but is not limited to — creating multiple accounts to claim the welcome bonus repeatedly, placing bets on both sides of the same match to meet wagering requirements without genuine risk, or using automated betting software. Any account confirmed to be involved in bonus abuse will be closed and all balances forfeited.
Note: Full terms for each promotion are stated on the 3star Promotions page. Please read the complete terms of any promotion before claiming it. If you have any questions, contact our customer support team before accepting a bonus.
Minimum and maximum bet limits are clearly displayed for each match, market, or game on the 3star platform. These limits are subject to your VIP tier — Gold and Platinum members enjoy higher bet limits than standard members. 3star reserves the right to adjust bet limits at any time without prior notice, particularly under circumstances such as technical issues or risk management requirements.
All Sports Betting outcomes on 3star are determined by official results issued by the relevant sports governing bodies. For the Malaysia Super League, official results from the Football Association of Malaysia (FAM) are used. For the EPL, official English Premier League results are followed. 3star reserves the right to void bets in exceptional circumstances such as postponed or cancelled matches, confirmed match-fixing, or technical errors affecting the odds.
In the event of a manifest error in the odds displayed — for example, odds significantly higher than standard market value due to a technical fault — 3star reserves the right to void the affected bets and refund the full stake to the member. This decision is final. If you disagree with a bet outcome, you may submit a written dispute by email to support@3star.casino within 7 days of the settlement date.
All live casino games on 3star follow the rules set by the respective game providers, which are displayed within the game interface. For slots, each title has a Return to Player (RTP) rate that can be reviewed in the game information. The outcome of all games is final once a round or hand is completed.
The following activities are strictly prohibited on the 3star platform and constitute grounds for immediate account closure and forfeiture of all balances:
3star cooperates fully with the relevant authorities in cases involving illegal activities, including money laundering and fraud. All transactions on the 3star platform are recorded and may be disclosed to the authorities where required under Malaysian law.
3star reserves the right to suspend or close any member's account — with or without prior notice — if there is reasonable cause to believe that a breach of these Terms & Conditions, fraudulent activity, or any conduct detrimental to the integrity of the platform has occurred. In cases of suspension pending investigation, 3star will endeavour to conclude the investigation within 14 business days.
You may close your 3star account at any time by contacting customer support via live chat or email. Before closure, any eligible account balance — after deducting bonuses that have not met the required rollover conditions — will be returned to you via your original payment method within 3–5 business days.
Members who wish to permanently exclude themselves from the 3star platform may contact customer support to activate a permanent self-exclusion. Once permanent self-exclusion is activated, it cannot be reversed and the account cannot be reopened. This is a responsible gambling feature that 3star fully supports.
The collection, use, and protection of your personal information by 3star is governed entirely by our separate Privacy Policy. The Privacy Policy forms part of these Terms & Conditions and should be read alongside this document.
In short, 3star collects your personal information solely for legitimate platform operations — identity verification, transaction processing, service communications, and legal compliance. We apply 256-bit SSL encryption to all data transmitted between your device and 3star's servers.
3star does not sell or share your personal information with third parties for marketing purposes without your explicit consent. We may share necessary information with payment service providers (to process transactions), third-party auditors, or authorities strictly where required by law.
For full details on how 3star handles your personal data, please visit our Privacy Policy page.
3star genuinely cares about the wellbeing of every member. Gambling is a form of entertainment and should stay that way. When it begins to cause financial, emotional, or social stress, it is no longer entertainment — and 3star is committed to helping members recognise and address that.
The following tools are available free of charge in every 3star member's account settings:
3star maintains a zero-tolerance policy on underage gambling. If you are a parent or guardian concerned about a child's access to gambling platforms, we encourage you to use parental control software on shared devices. Please contact us immediately if you suspect an underage account has been created.
For more information and resources on responsible gambling, visit 3star Responsible Gambling page.
3star shall not be liable for any indirect, incidental, or consequential losses or damages arising from your use of our platform — including, but not limited to, financial losses resulting from betting outcomes, internet service disruptions, or technical issues beyond our control.
3star does not guarantee that the platform will always be available without interruption. Scheduled or unscheduled maintenance may cause the platform to be temporarily inaccessible. In such cases, 3star will endeavour to provide advance notice where possible and will restore services as quickly as possible.
Important Disclaimer: Gambling involves the risk of losing money. Never bet more than you can afford to lose. Past winnings are no guarantee of future results. 3star encourages all members to bet within their financial means.
3star reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Members will be notified of material changes via in-platform notifications or email at least 7 days before the changes take effect. Minor changes that do not affect members' fundamental rights may take effect immediately.
Continued use of the 3star platform after any changes to the Terms & Conditions take effect constitutes your acceptance of those changes. If you do not agree with the updated terms, you have the right to close your account and withdraw your remaining balance before the changes come into effect.
These Terms & Conditions are interpreted and governed by applicable law. Any disputes arising from these Terms & Conditions or your use of the 3star platform will first be addressed through 3star's internal resolution process, before being referred to a more formal dispute resolution mechanism if required.
For any enquiries regarding these Terms & Conditions, please contact us via:
Effective Date: These Terms & Conditions are effective from 1 January 2026 and supersede all previous versions. This version applies to all active 3star accounts from that date.
Frequently asked questions about our platform's terms of use