3star takes your privacy seriously. This Privacy Policy clearly explains what information we collect, how it is used, who can access it, and your rights as the owner of that data. We believe you deserve full transparency on how your personal information is managed on the 3star platform.
Six core principles that underpin how 3star manages your personal data
All data transmitted between your device and 3star's servers is protected by 256-bit SSL encryption — the same standard used by major financial institutions in Malaysia. Your personal information and transaction data cannot be intercepted by any third party during transmission.
3star has never sold, and will never sell, your personal information to any third party for marketing purposes. Your data belongs to you — it is not a business asset we trade in. Data sharing only occurs in very limited circumstances, as explicitly stated in this Privacy Policy.
As a 3star member, you have the right to access, amend, or request deletion of your personal data at any time. Such requests will be processed within 14 business days. You may also withdraw consent for marketing communications directly from your account settings, effective immediately.
Your personal data is stored on servers protected by multi-layered access controls, 24/7 security monitoring, and regular encrypted backups. Only 3star staff who require access to perform their duties are authorised to access sensitive member data.
The 3star Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data necessary for legitimate operational purposes and ensure every instance of data collection has a clear legal basis.
In the event of any data security breach affecting your personal information, 3star is committed to notifying you within 72 hours of the breach being detected — along with the steps being taken to protect you.
Have questions about your privacy?
support@3star.casinoThis Privacy Policy ("Policy") describes how 3star ("Platform", "we", "us") collects, uses, stores, discloses, and protects your personal information ("Personal Data") when you use the 3star platform — including the website, Sports Betting services, Live Casino, slots, virtual sports, e-sports, and the VIP Rewards Programme.
This Policy applies to all registered 3star members in Malaysia and any individual who visits or uses any part of our platform. By registering a 3star account or using our platform, you confirm that you have read and understood this Privacy Policy.
Quick Summary: 3star only collects data necessary for platform operations, never sells your data to third parties for marketing purposes, protects all data with 256-bit SSL encryption, and respects your right to access, correct, or request deletion of your data at any time.
When you register a 3star account or use our services, you provide the following information directly:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Malaysian phone number, email address | Account communications, OTP verification, customer support |
| Financial Information | Payment method name (Touch 'n Go, GrabPay, DuitNow, FPX, etc.), account number for withdrawals | Deposit and withdrawal processing |
| Verification Documents | Copy of national ID or driving licence (if requested) | Enhanced identity verification for high-limit accounts |
| Profile Information | Username, password (encrypted), language preferences | Account management and personalisation |
When you use the 3star platform, our systems automatically collect the following technical information for security, performance, and platform improvement purposes:
Important Note: 3star does not collect your precise location (GPS) without your explicit consent. We only use your IP address to determine your country or state for compliance and security purposes.
3star processes your personal data on lawful legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Every use of your data serves a specific purpose and does not extend beyond the scope outlined below:
This is the primary basis for our data collection. Your information is used to create and manage your account, process deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay, process withdrawals to the same account, automatically calculate and credit weekly cashback under the VIP Rewards Programme, and maintain betting history for dispute resolution and audit purposes.
3star uses your personal data to verify your identity before approving withdrawals above certain thresholds, detect and prevent fraudulent activity such as duplicate accounts, bonus abuse, or money laundering, comply with applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, and ensure that only individuals aged 18 and above use our platform.
When you contact the 3star support team via live chat or email, records of those conversations are retained so we can provide better service in the future, resolve disputes based on interaction history, and train our support team to improve service quality.
3star uses your phone number and email address to send important account-related notifications — deposit and withdrawal confirmations, security alerts such as logins from new devices, notices regarding changes to our Terms & Conditions or Privacy Policy, and information about promotions and the VIP Programme relevant to your account status. Marketing communications are optional and can be unsubscribed from at any time.
3star does not use your data to make fully automated decisions that significantly affect your rights without human involvement. Any significant decisions, such as account suspension, are always reviewed by 3star staff.
3star does not sell, lease, or share your personal data with third parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing is necessary for legitimate platform operations:
To process your deposits and withdrawals, 3star is required to share the minimum necessary transaction details with local Malaysian payment service providers such as Touch 'n Go, GrabPay, DuitNow, FPX processors, Boost, and ShopeePay. Only the information strictly needed to complete the transaction is shared, and all these providers are bound by strict data protection agreements with 3star.
To provide Live Casino and slots games, 3star works with licensed game providers. These providers may receive your member ID number (not your name or actual personal details) for technical integration and game fairness auditing purposes. Your name and contact information are never shared with game providers.
3star may be required to disclose your personal data to Malaysian authorities if compelled to do so by a court order, warrant, or valid legal requirement. In such circumstances, 3star will disclose only the minimum information necessary and will notify you if permitted to do so under the law.
Independent third-party auditors who verify the RNG fairness of 3star's casino games may access anonymised game statistical data. 3star's legal and financial advisors may access data as required, subject to strict professional confidentiality obligations.
Our Commitment: Every third party that receives data from 3star is bound by a data processing agreement requiring them to protect your information to the same or higher standard as 3star itself. We do not permit any third party to use your data for their own purposes.
Protecting your personal data is a core technical and operational priority at 3star. We continuously invest in our security infrastructure to ensure your information remains safe at all times.
All communications between your device and 3star's servers are protected by Transport Layer Security (TLS) 1.3 encryption with 256-bit SSL certificates. This means every piece of data you transmit — from passwords to your identification number — is fully encrypted and unreadable to anyone who may attempt to intercept it.
3star member personal data is stored on servers protected by multi-layered access controls, including two-factor authentication for all staff accessing the systems, real-time security monitoring and intrusion detection, audit logs tracking every instance of access to sensitive data, encrypted backups stored at physically separate locations, and regular penetration testing by independent security experts.
Within the 3star organisation, access to member personal data follows a strict "need-to-know" principle — only staff who require access to carry out their specific duties are authorised. The customer support team can only view the information needed to assist with your enquiry, not your full financial records or verification documents.
The security of your 3star account also depends on your own actions. We encourage you to use a strong, unique password that you don't use on other platforms, enable two-factor authentication (2FA) in your account settings, never share your password with anyone including family members, log out when using a shared device, and contact 3star immediately if you suspect any suspicious activity on your account.
Important Notice: 3star will never ask for your password or OTP via email, SMS, or phone. If you receive any such request claiming to be from 3star, it is a fraudulent attempt — please do not respond and report it to us immediately.
The 3star platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better user experience. Below is an overview of the types of cookies we use:
These cookies are essential for the 3star platform to function and cannot be disabled without affecting core platform functionality. They include session login cookies that maintain your logged-in status as you browse the platform, security tokens that prevent CSRF attacks, and your saved language and region preferences. These cookies do not contain personal information that can be used to identify you directly.
3star uses analytics cookies to understand how members use the platform — which pages are visited most, where users encounter difficulties, and which features are most useful. This data is collected in aggregate and anonymised form — we cannot identify you individually from this analytics data. The goal is to continuously improve the 3star platform experience for all users.
You can manage or delete cookies through your web browser settings at any time. Popular browsers such as Google Chrome, Firefox, and Safari all provide options to delete existing cookies or block new ones. Please note that disabling all cookies may affect the functionality of certain parts of the 3star platform, including potentially requiring you to log in again each time you visit.
Clarification: 3star does not use third-party tracking cookies for targeted advertising or sell your browsing behaviour data to advertising networks. The cookies we use are solely for platform operations and improving the user experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal data held by 3star. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data 3star holds about you. Requests will be processed within 14 business days and data will be provided in a readable format.
If the personal data 3star holds about you is inaccurate or out of date, you have the right to request a correction. Much of your profile information can be updated directly in your account settings.
You may request the deletion of your personal data when it is no longer required for the original purpose of collection, subject to applicable legal retention obligations.
You may object to the processing of your personal data for marketing communications at any time by disabling the marketing preferences in your account settings or by contacting us.
You have the right to receive your personal data in a structured, commonly used format so that it can be transferred to another service provider should you wish.
In certain circumstances, you have the right to request a restriction on the processing of your data while a correction request or objection is being handled by 3star.
To exercise any of the rights above, email us at support@3star.casino with the subject line "Personal Data Rights Request", specifying the right you wish to exercise along with the details needed to verify your identity. We will respond within 14 business days.
3star does not retain your personal data longer than necessary for the purposes set out in this Privacy Policy. Retention periods depend on the type of data and applicable legal requirements:
For as long as your 3star account remains active, we retain all personal data necessary for account operations — profile information, transaction history, betting history, and customer support communication records. This data is required to ensure continuity of service, resolve any disputes, and meet applicable reporting obligations.
When your account is closed at your request or by 3star, we retain certain data for the period required under Malaysian law — typically between 5 and 7 years for financial and transaction records for AML compliance and tax audit purposes. After this mandatory retention period, your data will be permanently deleted or anonymised.
You may request deletion of your data at any time. However, 3star is unable to delete data required to fulfil legal obligations (such as financial transaction records) or data needed to resolve outstanding disputes. We will clearly inform you of what can and cannot be deleted, along with the legal basis for any retention, when you submit a deletion request.
When 3star deletes data, it is securely erased using methods that ensure the data cannot be recovered — not merely "archived" or "hidden" from view.
The 3star platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. This policy is absolute and admits no exceptions under any circumstances.
Should 3star become aware that personal data belonging to a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. Any balance in an account confirmed to belong to a minor will be handled in accordance with established protocols and may require verification from a parent or legal guardian.
If you are a parent or guardian who believes that a minor under your care has registered an account with 3star, please contact us immediately at support@3star.casino. We will handle all such cases with the highest priority and complete confidentiality.
For Parents: We encourage the use of parental control software on shared devices to prevent unauthorised access to online gambling platforms. If you need guidance on this, the 3star support team can direct you to appropriate resources.
3star reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how our platform operates. We are committed to informing you of any material changes in a clear and transparent manner.
For any changes that materially affect how we collect, use, or disclose your personal data, 3star will send a notification to your registered email address and display a prominent notice on the platform at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the platform.
Language corrections, clarifications that do not alter the substance of the policy, or minor technical changes may be implemented without prior notice but will always be reflected in the latest version of this document with an updated revision date.
We encourage you to review this Privacy Policy periodically — at least once every three months — to stay informed about how 3star manages your personal data. The "Updated" date at the top of this page always reflects the currently effective version.
Current Version: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. Continued use of the 3star platform following any Privacy Policy update constitutes acceptance of the latest version.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 3star handles your personal data, we encourage you to contact us directly. The 3star team responsible for data privacy matters is here to help:
For general privacy enquiries, we will respond within 3 business days. For formal requests such as data access, correction, or deletion, we will provide an initial response within 5 business days and fully resolve the request within 14 business days. If your request requires additional time due to technical complexity, we will proactively keep you informed of the progress and expected resolution timeline.
If you are not satisfied with how 3star has handled your privacy request or complaint after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010 (PDPA). We encourage you to reach out to us first so we have the opportunity to resolve the issue directly.
Answers to the most frequently asked questions about privacy and data security at 3star